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Below are some frequently asked questions someone looking for an integrated CRM (Customer Relationship Manager), ILM(Internet Lead Manager) and Desking sales solution for auto dealerships may have.

I don’t need to install software to use AutoRaptor? How is that possible?
How does AutoRaptor save me money?
How does AutoRaptor increase my sales?
How does AutoRaptor work with e-leads and Internet inquiries?
Can I email from the AutoRaptor system?
How will I be billed for AutoRaptor once I sign up?
How easy is AutoRaptor to use?
Does AutoRaptor offer training?
Why use a CRM?—specifically, AutoRaptor—to make more money?
Will AutoRaptor integrate with my current DMS (Dealer Management System)?

 

I don’t need to install software to use AutoRaptor? How is that possible?

Since AutoRaptor is an online application, all that is needed to use our program is a computer with an Internet connection. This means it can be used from anywhere there is Web service. Your team can access it from home or on the go. Once you sign up, you will simply log in to your own, secure AutoRaptor website.

AutoRaptor is proud to offer a simple, affordable, easy-to-use service that requires no expensive software, no additional equipment, no highly-paid in-house IT guru, and no lengthy contract to keep you locked in for years.

How does AutoRaptor save me money?

Because it is simple, affordable, and time-saving.

Simple: Our auto dealer CRM application is easy to learn and simple to use – SO simple to use that it actually WILL get used by everyone on your team. That alone will save you money.

Affordable: The application is entirely Web-based, so our overhead is low and those savings are passed on to you, the dealership.

Time-Saving: AutoRaptor streamlines your dealership’s sales operations in many ways. For example:

• Marketing expenses can be monitored and controlled, since lead resources are readily identified, tracked and measured

• Customer contact information is never duplicated or lost

• Staff is held to the strictest levels of accountability, allowing you to retain only the people who are truly productive

How does AutoRaptor increase my sales?

With all of your customer information and activity history (calls, emails, appointments, etc.) recorded in one location, your salespeople will be able to stay in touch with customers and create stronger relationships. The system helps salespeople organize their schedules and stay on top of their daily tasks. This will help you SELL MORE CARS. We just ask your commitment to ensuring that your salespeople use the system.

How does AutoRaptor work with e-leads and Internet inquiries?

Thanks to AutoRaptor’s ILM (Internet Lead Management) tool, you get automated E-lead notification of every Internet lead. Internet leads come directly into AutoRaptor from various sources, and all customer and vehicle information is immediately and permanently recorded. Not only do you not miss a contact, you can respond swiftly to each one (including setting up an auto-responder), which puts you far ahead of the competition.

Can I send email from the AutoRaptor application?

Yes. Email support is conveniently contained right within each Up Sheet, eliminating the need to exit AutoRaptor and access a separate email/Internet program in order to send email. What’s more, you can also set up templates with text you often use, and email quotes, photos, links and more, right from within the Up Sheet function.

How will I be billed for AutoRaptor once I sign up?

Paying for your AutoRaptor subscription is easy and painless. You will be billed on a monthly basis, with no obligation or long-term contract to fulfill. You also have the option of a 6 month or 12 month contract for greater savings on your monthly bill. We collect your one-time set up fee and prorated first month’s fee at the time of sign-up, and then you will be billed on the first of every month for that current month.

How easy is AutoRaptor to use?

AutoRaptor is designed to be simple, so that even those with very limited computer skills can learn the program. Someone whose online experience is limited to email will be able to learn our system easily.

For some salespeople who are new to computers, AutoRaptor has become the catalyst for turning on the computer, firing up the keyboard and picking up the mouse—for the very first time.

Does AutoRaptor offer training?

Yes. We train each user on the basics of the application, and then offer an online support system where any user can ask questions to be answered via email. Training takes about a half hour and takes place virtually via the phone and screen-sharing technology.

As the application is so easy to use, many computer-savvy users figure the basics out themselves. Yet we also work with salespeople who are not comfortable with computers. So, if you’ve got some computer-resistant diehards on your sales team, no worries! Contact AutoRaptor and we’ll get you and your team up and running with digital tools in no time.

Why use a CRM?—specifically, AutoRaptor—to make more money?

A good, old-fashioned Rolodex and pad of yellow, lined paper just don’t cut it anymore in trying to build and maintain relationships with customers and leads. Paper and business cards of those walking through your dealership can be temporary at best (since they get misplaced, forgotten or thrown away).

What it takes to effectively manage a strong relationship is a complete record of your history with the customer – sales quotes or leasing figures, past and current inventory stock, phone numbers, email addresses, and notes of conversations you had. Without this information gathered and captured digitally, it’s impossible to assemble mass mailings, conduct email marketing campaigns, or even follow up with informed sales calls.

AutoRaptor is geared toward creating an efficient automotive sales model that converts more of your dealership’s leads into customers in far less time than with conventional, outmoded methods. And AutoRaptor is easier to learn and use than any of the other CRMs on the market.

Will AutoRaptor integrate with my current DMS (Dealer Management System)?

AutoRaptor easily integrates with most major DMS and inventory providers, and is also the perfect complement to a DMS, because it adds that essential relationship management tool that’s usually an afterthought in a DMS.

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