AutoRaptor's Frequently Asked Questions (FAQs)

Get answers to common questions about AutoRaptor’s automotive CRM. Learn about onboarding, lead management, AI sales assistant, mobile app, integrations, and pricing for dealerships.

General

What is AutoRaptor?

AutoRaptor is an AI-powered automotive CRM designed for independent dealerships. The platform helps manage leads, automate follow-ups, streamline sales processes, and close more deals using AI-powered tools.

AutoRaptor centralizes every customer interaction, eliminates manual tasks, and gives your sales team everything they need to sell more vehicles without adding staff.

AutoRaptor is built specifically for independent and multi-location dealerships, including:

  • Used and new car dealerships looking to compete with franchise stores
  • Buy Here Pay Here (BHPH/LHPH) dealers needing specialized workflow management
  • RV, marine, and powersports dealers selling recreational vehicles

If you need better lead management, AutoRaptor is built for you.

Yes. AutoRaptor is specifically designed for independent dealerships. Unlike enterprise CRMs built for large franchise groups, AutoRaptor delivers powerful features without the complexity or high costs. Mid-sized dealerships get enterprise-level tools at a price that makes sense.

Most dealerships are fully onboarded and selling within 3-7 business days. AutoRaptor’s streamlined onboarding includes:

  • CRM setup and configuration
  • Lead source connections and testing
  • User access and permissions setup
  • Live training sessions for your team
  • Dedicated onboarding specialist support

Our goal is fast adoption without disrupting your sales operation. You won’t wait weeks to start seeing results.

Your sales team can begin using AutoRaptor immediately after setup with the exception of setting up mobile numbers which can take 5-7 business days. The platform is intuitive and dealership-friendly, so most users are comfortable within the first few days. Advanced features like AI automation and custom workflows can be activated as your team gets up to speed.

No technical experience required. AutoRaptor is built for car salespeople, not IT professionals. Your team can start managing leads, making calls, sending texts, and closing deals without any technical expertise or IT support.

Yes. AutoRaptor offers live demos where you can see the platform in action with your dealership’s specific needs in mind. Schedule your personalized demo today to see how AutoRaptor works for your store.

Ready to get started? Book a demo or contact our team with questions.

Leads Management

How does AutoRaptor handle dealership leads?

AutoRaptor centralizes all your dealership leads in one unified dashboard. Every lead from every source flows into AutoRaptor automatically, including:

  • Website forms and chat inquiries
  • Third-party marketplaces (Cars.com, Autotrader, CarGurus, Facebook Marketplace)
  • Phone calls with automatic recording and transcription
  • Walk-in customers entered by your team
  • Text message conversations
  • Email inquiries
  • Social media messages

This ensures no lead is missed, forgotten, or lost in the shuffle. Every opportunity is captured, tracked, and followed up automatically.

Learn more about AutoRaptor’s lead management features.

Yes. AutoRaptor automates lead follow-up using AI and smart workflows. The platform responds to new leads instantly, follows up consistently, and nurtures prospects without manual effort from your team.

Automated follow-up includes:

  • Instant acknowledgment messages when leads come in
  • Scheduled follow-up sequences via text, email, and calls
  • AI-powered engagement that keeps conversations going
  • Reminder alerts for your sales team to take action
  • Smart re-engagement for stale leads

Your dealership stays top-of-mind with every prospect without your salespeople spending hours on repetitive tasks.

AutoRaptor uses AI-driven engagement and real-time alerts to contact leads within seconds, not hours. Research shows that responding to leads within 5 minutes increases conversion rates by 400%.

AutoRaptor ensures fast response through:

Faster response times mean more appointments, more showroom visits, and more deals closed.

Yes. AutoRaptor helps your sales team focus on the hottest leads first. Leads can be prioritized based on:

  • Lead source quality (website leads vs. third-party marketplace)
  • Engagement level (actively responding vs. cold leads)
  • Sales stage (ready to buy vs. just browsing)
  • Custom scoring based on your dealership’s criteria

High-intent buyers get immediate attention, while lower-priority leads receive automated nurturing until they’re ready to engage.

AutoRaptor’s AI Sales Assistant continues nurturing non-responsive leads automatically. The system sends strategically timed follow-ups across multiple channels (text, email, calls) to re-engage prospects without overwhelming them.

If a lead remains unresponsive after a set period, AutoRaptor can automatically move them to a long-term drip campaign or mark them for manual outreach later.

Yes. AutoRaptor makes it easy to import existing leads from spreadsheets, old CRMs, or other systems. Our onboarding team will help you migrate your data so you don’t lose any valuable customer information.

Questions about lead management? ***@********or.com“>Talk to our team.

Sales Process

What is AutoRaptor's dealership sales process?

AutoRaptor provides a structured, repeatable sales workflow that guides salespeople from first contact to closed deal. The standard sales pipeline includes:

  1. New Lead – Prospect enters the system
  2. Contacted – First touchpoint completed
  3. Appointment Set – Showroom visit scheduled
  4. In-Store Visit – Customer arrives at dealership
  5. Deal Closed – Sale finalized

This creates consistency and accountability across your dealership, ensuring every lead follows the same proven process.

Yes. AutoRaptor allows full customization of sales stages to match how your team actually sells. If your dealership has unique steps like “Test Drive Completed,” “Pending Credit Approval,” or “Trade-In Appraisal,” you can add them.

No forced processes. No rigid workflows. AutoRaptor adapts to your dealership, not the other way around.

AutoRaptor helps dealerships close more deals by:

  • Ensuring timely follow-up so leads don’t go cold
  • Reducing lead drop-off with automated nurturing and reminders
  • Improving visibility into every deal so managers can coach effectively
  • Supporting sales reps with AI assistance, templates, and scripts
  • Tracking performance so you know which salespeople and lead sources convert best

More structure, more accountability, more sales.

Yes. AutoRaptor gives sales managers complete visibility into team performance with real-time dashboards showing:

  • Lead response times by salesperson
  • Conversion rates at each sales stage
  • Number of appointments set and deals closed
  • Activity levels (calls made, texts sent, emails sent)
  • Revenue generated per rep

Managers can identify coaching opportunities, reward top performers, and optimize the sales process based on real data.

Yes. AutoRaptor tracks deal values and can integrate with commission structures to help calculate sales commissions accurately. While AutoRaptor isn’t a full accounting system, it provides the data needed for payroll and commission processing.

Ready to streamline your sales process? See AutoRaptor in action.

Mobile App

Does AutoRaptor have a mobile app?

Yes. AutoRaptor offers a dealer mobile app available for iOS and Android. Sales teams can manage leads, communicate with customers, and update deals from anywhere, on the lot, at home, or on the road.

With the AutoRaptor mobile app, users can:

  • View and manage leads in real-time
  • Contact customers via call, text, or email directly from the app
  • Update deal statuses as prospects move through the sales pipeline
  • Receive real-time notifications for new leads and customer responses
  • Access customer history to stay informed during conversations
  • Log notes and activities on the go

Everything your team needs to sell more vehicles, right in their pocket.

Yes. The AutoRaptor dealer app is available for both:

Download the app, log in with your AutoRaptor credentials, and start working from anywhere.

No. AutoRaptor works perfectly in any web browser on desktop, laptop, tablet, or mobile. The mobile app provides a streamlined, mobile-optimized experience for salespeople who work on the go, but it’s not required.

The AutoRaptor mobile app requires an internet connection to sync data in real-time. However, you can still view previously loaded customer information and draft messages while offline, which will send once you reconnect.

Download the AutoRaptor mobile app: iOS App Store | Google Play Store

Integrations

What systems does AutoRaptor integrate with?

AutoRaptor integrates with the tools dealerships already use to create a connected, automated ecosystem. Key integrations include:

  • Lead providers: Cars.com, Autotrader, CarGurus, Facebook Lead Ads, and more
  • Inventory tools: vAuto, Dealertrack, DealerSocket, and other DMS platforms
  • Dealership websites: Direct integration with AutoRaptor-powered sites and your dealership website
  • Marketing tools: Facebook Ads, Google Ads tracking, analytics platforms
  • Credit and finance: Credit application processors and lender networks

View the full list of AutoRaptor integrations →

In most cases, yes. AutoRaptor is designed to work seamlessly with the tools dealerships already use, reducing the need to switch systems or duplicate data entry.

If you’re using a specific tool and want to confirm compatibility, ***@********or.com“>contact our team for a technical consultation.

Many core integrations (lead sources, communication tools, basic inventory feeds) are included with your AutoRaptor subscription. Some advanced or third-party connections may require additional setup or fees depending on the provider.

Our team will guide you through available integrations during onboarding to ensure you’re getting the most value.

Yes. AutoRaptor integrates with popular DMS (Dealer Management System) platforms to sync inventory, customer data, and deal information. This eliminates double data entry and keeps your systems aligned.

Common DMS integrations include Dealertrack, DealerSocket, PBS, and others.

Yes. AutoRaptor can integrate with most dealership websites to capture leads automatically. For the best experience, consider an AutoRaptor-powered dealership website that’s built specifically to work with the CRM.

Need help with integrations? Talk to our team.

AI Sales Assistant

What is AutoRaptor's AI Sales Assistant?

AutoRaptor’s AI Sales Assistant is an intelligent automation tool that engages leads, follows up, and nurtures conversations 24/7, helping dealerships sell more vehicles without adding staff.

The AI acts as a virtual sales assistant, handling repetitive tasks like:

  • Responding instantly to new leads
  • Following up with prospects who haven’t responded
  • Answering common customer questions
  • Scheduling appointments
  • Re-engaging stale leads

Your human sales team focuses on closing deals while the AI handles the heavy lifting.

Learn more about AutoRaptor’s AI Sales Assistant. 

The AI Sales Assistant drives measurable results by:

  • Responding instantly to new leads (within seconds, not hours)
  • Following up consistently so no lead falls through the cracks
  • Handling after-hours engagement when your team is offline
  • Booking more appointments by maintaining constant communication
  • Qualifying leads before passing them to your sales team

Dealerships using AutoRaptor’s AI see higher conversion rates, more appointments, and increased revenue per lead.

No. The AI supports your sales team, it doesn’t replace them. AutoRaptor’s AI handles repetitive, time-consuming tasks like initial follow-ups and lead nurturing, freeing your salespeople to focus on what they do best: building relationships and closing deals.

Think of the AI as an assistant that works 24/7, never takes a day off, and never forgets to follow up. Your sales team remains in control of every customer relationship.

Yes. AutoRaptor’s AI can be customized to match your dealership’s tone, messaging, and brand voice. You can set parameters for:

  • Initial greeting messages
  • Follow-up sequences and timing
  • Responses to common questions
  • Appointment scheduling language
  • Escalation triggers (when to pass leads to humans)
  • Specific lead sources 
  • AI phone calls 

The AI sounds like your dealership, not a generic bot.

Yes. The AI Sales Assistant works 24/7, including nights, weekends, and holidays. Most leads come in outside business hours, and AutoRaptor’s AI ensures every prospect gets an immediate response, even when your dealership is closed.

This dramatically increases appointment rates from after-hours leads that would otherwise go cold.

Unlike basic chatbots that only work on your website, AutoRaptor’s AI Sales Assistant:

  • Works across all communication channels (text, email, website chat)
  • Learns from conversations to improve over time
  • Integrates with your CRM so every interaction is tracked
  • Hands off to humans seamlessly when needed
  • Follows up proactively across multiple days and touchpoints

It’s an intelligent sales assistant, not just a scripted chatbot.

See the AI Sales Assistant in action: Request a demo →

Dealership Websites

Does AutoRaptor offer dealership websites?

Yes. AutoRaptor offers fully integrated dealership websites built to convert traffic into leads. These aren’t generic templates, they’re high-converting sites designed specifically for independent dealerships.

AutoRaptor websites include:

  • Inventory integration with real-time updates
  • Lead capture forms connected directly to your CRM
  • Mobile-responsive design for all devices
  • SEO optimization to rank in local search
  • Fast loading speeds for better user experience
  • Built-in chat and communication tools

Explore AutoRaptor dealership websites →

AutoRaptor websites integrate seamlessly with your CRM, creating a closed-loop system from visitor to customer. Key differences include:

  • Direct CRM integration: Every lead captured flows instantly into AutoRaptor
  • Automatic lead routing: Leads are assigned to the right salesperson immediately
  • Real-time inventory sync: Your website always shows current stock
  • Conversion-focused design: Built specifically to generate leads, not just look pretty
  • No third-party forms: Everything connects natively for faster, better tracking

Other website providers require manual lead entry or third-party integrations. AutoRaptor sites work as one unified system.

Yes. AutoRaptor websites are fully customizable to match your brand, inventory, and dealership goals. You can control:

  • Color schemes and branding elements
  • Homepage layout and featured vehicles
  • Custom pages (about us, financing, service)
  • Call-to-action buttons and messaging
  • Contact forms and lead capture placement

Work with our design team to create a website that represents your dealership perfectly.

Yes. All AutoRaptor dealership websites are fully responsive and optimized for mobile devices. With over 60% of car shoppers browsing on smartphones, mobile optimization isn’t optional, it’s essential.

Yes. AutoRaptor websites include:

  • Secure, reliable hosting
  • SSL certificates for security
  • Regular updates and maintenance
  • Technical support from our team
  • Uptime monitoring and performance optimization

You don’t need to worry about servers, security, or technical issues. We handle everything.

Yes. You can keep your current website and integrate it with AutoRaptor CRM. Lead forms and chat tools can be connected to send leads directly into AutoRaptor without needing a new website.

However, many dealerships choose to upgrade to an AutoRaptor website for the seamless integration and better conversion rates.

Interested in an AutoRaptor website? Book a demo →

Communications

What communication tools does AutoRaptor include?

AutoRaptor includes a complete communication suite built into the CRM:

  • Phone call tracking with automatic logging and recording
  • SMS/text messaging for quick customer conversations
  • Email communication with templates and tracking
  • Centralized conversation history so every interaction is visible

All customer communications are stored in one place, giving your team complete context for every conversation.

Yes. Sales teams can call and text customers directly from the CRM using AutoRaptor’s built-in communication tools. All interactions are automatically logged, so there’s no manual data entry required.

Benefits include:

  • Click-to-call and click-to-text from any lead record
  • Automatic conversation logging for compliance and reference
  • Visibility for managers to monitor communication quality
  • Unified customer history across all channels

AutoRaptor ensures better communication by:

  • Faster response times with instant notifications and AI assistance
  • Consistent follow-up so no customer is forgotten
  • Better visibility into conversations across your entire team
  • Stronger customer relationships built on timely, relevant engagement
  • Multi-channel options so customers can reach you their preferred way

Better communication means more trust, more appointments, and more deals.

Yes. AutoRaptor includes pre-built email templates for common dealership scenarios:

  • New lead welcome emails
  • Appointment confirmations
  • Follow-up after showroom visits
  • Thank you after purchase
  • Service reminders and re-engagement

You can also create custom templates tailored to your dealership’s voice and processes.

Yes. AutoRaptor supports bulk communication for marketing campaigns, announcements, or re-engagement efforts. You can:

  • Send targeted messages to specific lead segments
  • Schedule campaigns in advance
  • Track open rates and responses
  • Personalize messages with customer names and details

Always follow compliance guidelines for bulk messaging (TCPA for texts, CAN-SPAM for emails).

Yes. This feature allows you to automatically record inbound and outbound calls, making it easier to review conversations, ensure compliance, and coach your team to improve performance. *****@********or.com“>Contact our team to discuss call recording options for your dealership.

Yes. Every call, text, email, and note is automatically logged in the customer’s profile. This gives your team complete visibility into:

  • When a customer was last contacted
  • What was discussed in previous conversations
  • Which salesperson they’ve worked with
  • Their current status in the sales process

No more asking customers to repeat themselves or losing important details.

Questions about communication features? Get in touch. 

Pricing & Plans

How much does AutoRaptor cost?

AutoRaptor offers flexible pricing based on your dealership’s size, needs, and features. 

For accurate pricing tailored to your dealership, schedule a demo to discuss your needs with our team.

AutoRaptor offers both month-to-month and annual contract options. Annual plans typically come with discounted rates, while month-to-month plans provide maximum flexibility.

Our goal is to earn your business every month by delivering results, not locking you into a long-term contract you can’t escape.

Standard AutoRaptor packages include:

  • Core CRM platform for all users
  • Lead management and centralization
  • Sales pipeline and workflow tools
  • Communication tools (phone, text, email)
  • Mobile app (iOS and Android)
  • Basic integrations with lead sources
  • Onboarding and training
  • Ongoing customer support

Premium features like AI Sales Assistant, custom websites, and advanced integrations may be add-ons depending on your plan.

AutoRaptor is transparent about pricing. Any setup fees, onboarding costs, or additional charges will be clearly outlined before you sign up. There are no hidden fees or surprise bills.

Common additional costs may include:

  • Premium integrations with specific third-party tools
  • Custom website design and development
  • AI Sales Assistant (if not included in your plan)
  • Additional phone numbers or SMS volume

Yes. AutoRaptor offers volume discounts for dealership groups with multiple locations. Contact our sales team to discuss multi-location pricing and group management features.

AutoRaptor offers personalized demos rather than self-service free trials. This ensures you get a tailored experience that addresses your specific dealership needs, with expert guidance on setup and best practices.

Schedule your free demo to see AutoRaptor in action before making a decision.

AutoRaptor accepts major credit cards, ACH bank transfers, and wire payments for annual contracts. Payment details will be discussed during the sales process.

Ready to discuss pricing? Book your demo now →

Support & Training

What kind of support does AutoRaptor offer?

AutoRaptor provides comprehensive support to ensure your dealership succeeds:

  • Dedicated onboarding specialist to get you up and running
  • Live customer support via phone, email, and chat
  • Help center with articles, videos, and guides
  • Regular training webinars for new features
  • Account management for ongoing optimization

You’re never left on your own to figure things out.

Yes. AutoRaptor includes:

  • Initial onboarding training for your entire team
  • Role-specific training (sales reps, managers, admins)
  • Ongoing training resources like video tutorials and documentation

We want your team confident and successful from day one.

AutoRaptor support is available through:

  • Phone: Call our support line during business hours
  • Email: su*****@********or.com
  • Live chat: Available in the AutoRaptor platform
  • Help center: Search articles and tutorials at help.autoraptor.com

Our team is responsive and committed to resolving issues quickly.

Standard support hours are Monday-Friday, 8 AM – 5 PM EST. Emergency support for critical issues may be available outside these hours depending on your service level.

Yes. AutoRaptor provides ongoing training resources so new hires can get up to speed quickly. Your dealership can access:

  • Training videos and tutorials
  • Documentation and user guides
  • Personalized training sessions (available upon request)

Yes. AutoRaptor offers custom training sessions tailored to your dealership’s specific needs, workflows, and challenges. Contact your account manager to schedule a custom training session.

Need help? *****@********or.com“>Contact AutoRaptor’s Support team.

Security & Compliance

Is my dealership data secure with AutoRaptor?

Yes. AutoRaptor takes data security seriously. The platform uses industry-standard security measures including:

  • Encrypted data transmission (SSL/TLS)
  • Encrypted data storage to protect customer information
  • Regular security audits and vulnerability testing
  • Role-based access controls so users only see what they need
  • Secure data centers with redundant backups

Your dealership data is safe and protected at all times.

Yes. AutoRaptor includes compliance features to help dealerships follow TCPA (Telephone Consumer Protection Act) regulations, including:

  • Opt-in consent tracking
  • Opt-out management (STOP keywords)
  • Message logging for compliance audits
  • Time-of-day restrictions for automated messages

AutoRaptor helps you stay compliant, but your dealership is ultimately responsible for following TCPA rules.

Yes. AutoRaptor uses role-based permissions so you can control exactly what each user can see and do. Common permission levels include:

  • Sales reps: Access to their own leads and customers
  • Sales managers: Access to team performance and all leads
  • Administrators: Full system access and configuration
  • Custom roles: Tailored permissions for specific needs

AutoRaptor data is stored in secure, SOC 2-compliant data centers with redundant backups. Data is regularly backed up to prevent loss in case of technical issues.

If you cancel your AutoRaptor subscription, you can export your customer data before your account closes. AutoRaptor will retain your data for a limited period to allow for reactivation if needed, after which it is permanently deleted.

Yes. AutoRaptor allows you to export customer data, lead information, and communication history in standard formats (CSV, Excel) for backup or migration purposes.

Still Have Questions?

Can’t find the answer you’re looking for? Our team is here to help.