Talk to Sales: (401) 200-6026
Position Overview:
The Training and Support Specialist is responsible for answering day-to-day questions about the software and troubleshooting issues. This person will work closely with the development team to identify, reproduce, and prioritize bug fixes. They will be responsible for onboarding new customers and training users. They will also work closely with other members of the Support team to identify opportunities to improve AutoRaptor and the user experience.
Responsibilities Include:
- Develop comprehensive knowledge of the products, internal processes, product demonstration tools, etc.
- Provide client support and technical issue resolution via customer service messaging platform, email, and phone
- Coordinate and complete the onboarding of new customers
- Communicate with the Sales team and third party vendors
- Maintain record of daily client interactions regarding account set-up, issues and corrective action taken using our CRM tool
- Handle multiple projects simultaneously and meet deadlines
- Provide online training on the application
- Aid the product development team in identifying, reproducing, and prioritizing bugs in the web and mobile applications
- Assist with testing updates to the software in our staging environment
- Assist with the creation of training materials (articles, announcements, videos, etc)
- Coordinate and interface with other departments when needed
- Occasionally take on special training and support related projects
Ideal Skills & Qualifications:
- 3+ years in B2B software training and customer support or related experience
- Excellent communication (oral and written) and active listening skills
- High aptitude in problem solving and customer service excellence
- Organized and able to multitask under time constraints
- Ability to balance and prioritize tasks
- Self-motivated and comfortable working both independently and as part of a team
- Ability to learn new software programs quickly and create training materials
- Experience working with Intercom (or similar software) and Google Workspace
- Experience with conducting meetings and training sessions over the phone, using virtual meeting tools like Go To Assist, GoTo Meeting, etc
- Experience reviewing and manipulating large data sets (CSV)
- Bilingual (English/Spanish) is a plus
Job Type: Full-time
Work Location: Remote
Benefits offered:
- Unlimited, trust-based PTO
- Health insurance
- 401k
Equal Opportunity Employer:
AutoRaptor is an equal-opportunity employer. We do not discriminate based on race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity, or other characteristics protected by law.
About AutoRaptor
We serve automotive dealers, primarily in the independent space. AutoRaptor has helps dealers leverage our proven sales process and turn more leads into sales with our powerful, intuitive, and reliable CRM software.
AutoRaptor focuses on developing solutions that help dealers manage a high volume of leads, streamline the sales process, hold their team accountable, and increase sales. We strive to give our dealerships quick, simple, and personal experiences. Our Training & Support team is one of the best in the industry, providing an added value to our customers.
The AutoRaptor team is small and dedicated. Our mission is to stand out in the competitive automotive software market, help dealerships grow their businesses and in turn grow the AutoRaptor market share. It is a fast-paced, collaborative environment that gives everyone the opportunity to make high-impact contributions, to learn, and to grow.